FAQs

Every diamond that are set on our pieces are from the Kimberley Process, and thus are not "conflict diamonds".

They are natural and untreated.

Our classic Lockets do not open, but our Box Lockets do. For each box locket, you can find pictures of how the locket looks closed and open.

They come in three different sizes, from bigger to smaller : Classic, Baby and Micro. Those three different sizes ideally allow them to be worn with many different necklaces stacking.

Drawing on Marie Lichtenberg’s creole heritage, our locket necklaces are inspired by the clasp on a traditional gold forçat chain, given to Marie as a teen by her mother. The gift sparked a lifelong connection to the emotional value of jewelry, and today her lockets can be added to necklaces and cords as a way of exploring the details of jewelry, as a storyteller.

MARIE LICHTENBERG jewels are available for order or preorder at all times on our official e-shop, and are exposed in many stores around the world. You can find the list of our authorized stockists here .

If you have a doubt on the authenticity of a piece claimed to be MARIE LICHTENBERG, please reach out for us at hello@marielichtenberg.com .

You can add or delete products from your cart, as long as your order has not been finalized.

If you wish to modify your order after it has been finalized, you will need to fully cancel it. Please kindly note that an order can be cancelled within the following hour it has been placed.

If you wish to change the delivery address, please get in touch with us at hello@marielichtenberg.com .

A confirmation email is sent as soon as your order is successfully placed, with an order number as well as a recap of your purchase(s).

We accept credit card (Visa, Mastercard, Maestro and American Express), Paypal and Apple Pay, via our secured payment platform Stripe. You will be offered the possibility to save your payment information for future orders.

Our e-shop does accept payments in installments for orders up to 4000€, through ALMA, for the countries listed below : France, Spain, Italy, Netherlands, Ireland, Belgium, Germany, Luxembourg, Austria and Portugal.

We do not save your payment information. The transactions are fully secured and completely handled by Stripe’s payment plateform.

To use a credit note, you just need to enter the corresponding code in the « Discount coupon » section of your cart.

Your method of payment will be debited once your order is placed and confirmed.

If the transaction has not succeeded, please kindly try again with another payment method. If the issue persist, we advise you get in touch with your bank to see what might be going wrong. Also, feel free to get in touch with us at hello@marielichtenberg.com, we would be happy to help !

For an order placed with a delivery in the USA, please kindly note that the price paid on our e-shop is the final price. We cover every taxes and import duties due by DHL upon reception of the parcel. During the parcel's transit, you might be contacted by DHL to provide some information required by the US Customs, for the clearance of the parcel, but you will not have to pay any additional fee.

By default, the e-shop orders are shipped by DHL Express.

If the delivery address is in Paris, a delivery by courrier is also possible. If you would like to benefit from this, please reach out for us as soon as placing your order, so we can arrange the courrier delivery.

Once your order is shipped, you will receive an email with the tracking number of your parcel. 

You can also track your order in your Account.

Please get in touch with us at hello@marielichtenberg.com, and make sure to specify your order number and/or the tracking number of your parcel.

You can return your order upon 14 days after receiving it and choose between a full refund or a credit note. Before returning your order, you may contact us at hello@marielichtenberg.com, and specify your name, phone number, order number and the reason of return.

Please kindly note that each product must be returned complete (packaging and accessories), in pristine condition, and unworn. For more information, please check our Terms of service.

Customized pieces cannot be returned or exchanged.

If you wish to exchange the piece you purchased, you may kindly contact us at hello@marielichtenberg.com and we will be glad to assist you for this exchange within 14 days after reception of the initial order.

You will receive an email/text to let you know once your refund has been processed, within 7 business days after order has been returned.

Please note that for an order paid with a credit note, the refund will also take the form of a credit note.

Our jewels are covered by a 2 year warranty based on the date of purchase indicated on your invoice. This warranty only covers manufacturing faults. Your product will be examined, and if such a fault is detected, we will replace your product with another one of the same design, or equivalent, of equal worth, based on the price indicated on your invoice.

Our warranty only applies when there has been a normal usage.

Our warranty does not apply if the piece has been repaired, or re-worked by another workshop that is not ours.

The warranty does not cover aging, wear and tear, alteration/deterioration due to perfume or chemical products and breakage due to an accident, an intervention of a third party or a lack of maintenance.

Any damage due to a mis-use will be at the customer charge. In this case, we will provide an expertise, and we will give you a quote and leatime for the repair.

The customer must provide us with the invoice or the authenticity certificate, in order to be able to benefit from this warranty.

If the repair happens once the warranty has ended, the fees will be due by the customer.

Usually, our repair leatime is no less than 3 to 4 weeks. Some pieces, such as links, might be changed right away, depending on availability.